UNIFIED COMMUNICATIONS PERTH · CISCO & WEBEX · MIGRATION SPECIALIST

Unified communications Perth, Better Call Sia.

Your phones, voicemail, messaging and contact centre should work together seamlessly. Lark Assist delivers unified communications Perth businesses rely on — including migrating Cisco CUCM, Unity Connection, IM&P and UCCX from on-premises to Webex Calling, Dedicated Instance or Webex Contact Center.
Better Call Sia → 0439 965 608
Our UC services
Cisco UC specialistsMinimal disruption migrationsOngoing management
Unified communications Perth – Cisco and Webex UC migration

25+

Years enterprise experience

CUCM

Unity, IM&P, UCCX

Webex

Calling, DI & Contact Center

Planned

Low-disruption cut-overs

Why UC

Why unified communications

matter for SMBs

Unified communications bring calling, voicemail, messaging, meetings and contact centre into one platform — improving collaboration and customer service. For small and mid-sized businesses, unified communications Perth teams adopt today usually mean retiring an ageing on-premises phone system that’s expensive to maintain and hard to support. Moving to a cloud platform such as Webex Calling gives every staff member the same features — desk phone, softphone, mobile app and video meetings — under one number and one bill. It also removes the risk of relying on a single server in a comms cupboard that nobody wants to touch.

01

One platform

Calls, messaging, meetings and voicemail in one place.

02

Work from anywhere

Your business number follows staff to the office, home or mobile.

03

Better customer service

Modern contact centre features such as omnichannel routing and reporting.

04

Lower maintenance

Cloud calling removes ageing on-premises servers and hardware.

05

Scalable

Add users, sites and features as the business grows.

06

Secure

Enterprise-grade encryption and security for your communications.

What we offer

Our unified communications

services

Specialist Cisco and Webex UC services for small and mid-sized Perth businesses. Many Perth organisations invested in Cisco Unified Communications Manager, Unity Connection and Contact Center Express years ago and now face end-of-support deadlines, hardware refreshes or licensing changes. We help you plan the move properly: documenting dial plans, hunt groups, auto attendants, voicemail and contact centre scripts, then rebuilding them on the right cloud platform. The result is unified communications Perth staff actually enjoy using, without losing the call flows your customers rely on.

Calling

CUCM/CUC/IM&P to Webex Calling or DI

Migration of Cisco Unified Communications Manager, Unity Connection and IM&P from on-premises to Dedicated Instance or Webex Cloud Calling.

Contact centre

UCCX to Webex Contact Center

Your Contact Center Express moved to Webex Contact Center, with omnichannel support and AI-driven analytics.

Assessment

Assessment & planning

A detailed review of your current UC environment and a tailored migration plan that minimises disruption.

Integration

Integration & configuration

Your new platform integrated with existing IT systems so every tool works together.

Management

Ongoing management

Monitoring, maintenance, updates and security patches to keep UC reliable.

Support

Technical support

Direct, knowledgeable support when your team needs help.

Our process

How a UC migration

works

A structured approach that keeps your phones and contact centre running throughout. Number porting, emergency calling (000) configuration and user training are all included in the plan, so there are no surprises on cut-over day.

01

Assessment

Current CUCM, Unity, IM&P and UCCX environment documented and reviewed.

02

Design & plan

Target platform, dial plan, numbers and cut-over approach agreed.

03

Build & test

New platform configured, integrated and tested before any users move.

04

Cut-over & support

Users and numbers migrated with minimal disruption, followed by hypercare support.

Better Call Sia → 0439 965 608

Why Lark Assist

Why choose Lark Assist for

unified communications

Deep Cisco UC experience, delivered directly by a senior engineer.

Direct

You deal with Sia — every time

No call centre, no rostered junior technician and no re-explaining your setup to someone new.

Experience

25+ years enterprise experience

Enterprise networking and security experience, scaled to home and small business budgets.

Local

On-site across Perth metro

Based in Attadale and on-site across the Perth metro area, usually the same day.

Honest

Plain English, fixed quotes

You’ll understand exactly what’s being done, why, and what it costs — before any work starts.

Specialist

Cisco UC expertise

Hands-on experience with CUCM, Unity Connection, IM&P, UCCX and Webex platforms.

Tailored

Built for your business

UC solutions scaled to the needs and budget of small and mid-sized businesses.

Related services

Related

business services

UC projects often go hand in hand with these services.

Small business IT support
Managed IT services
Network setup & security
Cloud migration
Cloud solutions
ICT consulting
Data backup & recovery
IT health check

Serving businesses across Perth — see all our Perth service areas.

FAQs

Unified communications Perth:

your questions answered

What is unified communications?

Unified communications (UC) combines calling, voicemail, messaging, meetings and contact centre tools into one integrated platform.

Webex Calling suits most SMBs wanting a fully cloud service; Dedicated Instance keeps familiar CUCM features in a Cisco-hosted cloud. We’ll recommend the best fit after assessment.

Yes — we migrate UCCX to Webex Contact Center, including queues, scripts and reporting requirements.

Migrations are planned to minimise disruption, with staged cut-overs and rollback options.

Yes — ongoing monitoring, maintenance and technical support are available.

Meet your technician

Meet Sia,

your local IT expert

When you book unified communications Perth with Lark Assist, you get Sia — a senior systems engineer with more than 25 years of enterprise IT and cyber security experience — at your door, not a call centre. Every unified communications Perth job is handled personally, explained in plain English and quoted upfront, so you always know what’s happening and what it costs.

Honest advice, fixed prices and no lock-in contracts — that’s unified communications Perth done properly.

Perth computer technician – Sia from Lark Assist
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Get started

Modernise your business

communications

Contact Lark Assist for a free chat about unified communications Perth-wide — we’ll review your current setup and recommend a practical path forward. Looking for unified communications Perth? Call Sia on 0439 965 608, or browse all our Perth service areas. For free online safety tips, visit the Australian Cyber Security Centre.

Better Call Sia → 0439 965 608
Email info@larkassist.com.au

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