IT HEALTH CHECK · SMALL BUSINESS ASSESSMENT · PERTH

IT health check for your business.

Not sure how healthy your IT really is? This IT health check questionnaire helps Lark Assist understand your current setup before your assessment visit. Complete as much as you can — partial answers are perfectly fine, and everything you share is kept strictly confidential.

Better Call Sia → 0439 965 608

Start the questionnaire

Around 10 minutesStrictly confidentialNo obligation

IT health check – small business IT assessment in Perth

6

Short sections

10 min

To complete

100%

Confidential

Free

Initial chat

What we review

What your IT health check

covers

The questionnaire covers six areas, so your assessment visit focuses on what matters most.

01 Your business

Staff, locations and how your team works.

02 Your devices

Computers, their age, operating systems, printers and personal devices.

03 Software & applications

Email platform, accounting and industry software, file storage and subscriptions.

04 Current IT setup & provider

Who looks after your IT now and how well it’s working.

05 Security & data protection

Backups, antivirus, passwords, MFA and cyber security practices.

06 Goals & pain points

What’s frustrating you and where you want your IT to be.

FAQs

IT health check

questionnaire

Business Name *

Industry

Phone *

Contact Name *

Email Address *

Section 1: Your Business

1. How many staff use computers or devices?

2. Number of physical office locations?

3. Where do staff primarily work?Office onlyHome office onlyMix of bothRemotely / on the road

4. Business address / primary office location:

Section 2: Your Devices

5. How many computers/laptops in total?

6. Approximate age of computers? (Years)

7. What types of devices does your business use?Windows PCsApple MacsMix of bothTablets / iPadsStaff personal devices (BYOD)

8. Do you have shared printers, scanners or other shared devices?Yes — describe belowNoUnsure

Describe your printer(s)

Section 3: Software & Applications

9. What do you use for business email?Microsoft 365 / OutlookGoogle Workspace / GmailHosted by IT providerOther / Unsure

10. How many Microsoft 365 or Google Workspace licences do you have?

11. What industry-specific software does your business use?

12. What accounting software do you use?XeroMYOBQuickBooksReckonOther / None

13. Where are your business files stored?OneDrive / SharePointGoogle DriveDropboxLocal serverLocal computers onlyMix / Unsure

14. Are there software subscriptions you pay for but are unsure if you still need?Yes — describe belowNoUnsure

Describe any software subscriptions

Section 4: Your Current IT Setup & Provider

15. Do you currently have an IT support provider or contract?Yes — name belowNoRecently ended

Name of your current IT support provider

16. Monthly IT support cost (approx.)?

17. Contract type?

18. What does your current IT provider manage for you?Email hostingData backupsSoftware licencesNetwork & WiFiCyber securityHardware supportCloud servicesPhone/NBNWebsiteUnsure

19. Is your email hosted by your IT provider, or independently?IT provider hosts itMicrosoft directlyGoogle directlyOther / Unsure

20. Do you have an on-site server, or is everything cloud-based?On-site serverCloud-based onlyMix of bothUnsure

21. Internet provider?

22. Internet speed plan?

23. Are you locked into a contract with your current IT provider?Yes — expires:NoUnsure

IT contractor's expiry date

Section 5: Security & Data Protection

24. Does your business store sensitive client or financial data digitally?YesNoUnsure

25. Do you have a data backup system in place?Yes — cloud backupYes — external driveBothNoUnsure

26. Do staff use two-factor authentication (2FA/MFA) for email and key software?Yes — all staffYes — some staffNoUnsure what this is

27. Have you experienced any security incidents recently? (phishing, suspicious emails, ransomware)Yes — describe belowNoPossibly / Unsure

Describe security incidents

28. Do you have antivirus or endpoint security software installed?Yes — on all devicesYes — some devicesNoUnsure

Section 6: Your Goals & Pain Points

29. What is the main IT problem or frustration your business is experiencing right now?

30. What prompted you to seek an independent IT assessment?

31. Are there specific software, systems or costs you would like to review or change?

32. What does good IT support look like to your business?

33. Any other information you would like to share before your assessment visit?

Who should complete the questionnaire?

The business owner or whoever manages IT day to day. Partial answers are fine — we’ll fill in the gaps during the visit.

What happens after I submit it?

Sia reviews your answers, contacts you to arrange the assessment visit and prepares questions specific to your setup.

Is my information kept private?

Yes. Everything you share is kept strictly confidential and used only to prepare your assessment.

Meet your technician

Meet Sia,

your local IT expert

When you book IT health check with Lark Assist, you get Sia — a senior systems engineer with more than 25 years of enterprise IT and cyber security experience — at your door, not a call centre. Every IT health check job is handled personally, explained in plain English and quoted upfront, so you always know what’s happening and what it costs.

Honest advice, fixed prices and no lock-in contracts — that’s IT health check done properly.

Perth computer technician – Sia from Lark Assist

Computer repair Perth – Sia from Lark Assist

IT support services Perth – Sia from Lark Assist

Prefer to talk?

Rather talk it through?

Better Call Sia.

Call Sia on 0439 965 608 and we’ll run through the IT health check over the phone — or explore our managed IT services and small business IT support. Looking for IT health check? Call Sia on 0439 965 608, or browse all our Perth service areas. For free online safety tips, visit the Australian Cyber Security Centre.

Better Call Sia → 0439 965 608

Email info@larkassist.com.au

Same-day responses to every enquiry.

Lark Assist

IT health check for your business.

6

10 min

100%

Free

What your IT health check

covers

01

Your business

02

Your devices

03

Software & applications

04

Current IT setup & provider

05

Security & data protection

06

Goals & pain points